“The single biggest problem in communication is the illusion that it has taken place.”
- George Bernard Shaw
I have been very guilty of this illusion lately and I’m intent on fixing it! I would like to thank Joanna Camburn of the Compass Knowledge Group for pointing out a pretty big hole in my communication logic. See, I have grown into quite a social media junkie. (Well, more of a Twitter-a-holic than anything else.) I use Twitter for communication any chance that I can, so I based my customer service strategy around it for the conference. That would have been fine if I had left the door open for people that don’t use Twitter. You know, something simple like an email address on the site.
On top of needing to fix my approach to communication, I have a ton of ideas! Rather than continually rearranging the site, I see great potential for running a blog around the event. I don’t know of any other event that does it, so that’s all the more reason!
So, starting today, I will be posting every day until the event! There is plenty to talk about, including the activities of the speakers and some of the great people that have signed up already. Plus, I could talk about design all day long…